AGREEMENT AND RESPONSIBILITY OF TOUR AGENCY AND CLIENT
1 – COMMITMENT OF THE AGENCY (MICHEL BAOBAB TOURS)
Michel Baobab Tours (MBT) undertakes to provide customers with a well-detailed travel program estimate for the requested duration.
1.1 – SERVICES INCLUDED ARE:
– transport service in a comfortable vehicle with a guide / professional driver meeting the good character requirements of the Ministry of Tourism.
– entrance fee to parks and specified tourist attractions
– location guide fees (park rangers, etc)
– accommodation and catering (food only)
1.2 – SERVICES NOT INCLUDED
– all other services not mentioned in 1.1, such as unforeseen purchases, tips or extras are completely payable by the customers.
1.3 – TASKS OF THE AGENCY
1.3.1 – A RESPONSIBLE TOUR OPERATOR
As a responsible and organized tour operator, MBT takes care of the following tasks
– provides customers with an expert guide and driver with good character.
– gives customers any information relating to the trips they have chosen, and deliver the chosen trip onsite in Madagascar.
– gives customers the budget and travel schedule
– makes all reservations specified (upon confirmation from the customer).
– undertakes to offer customers the best possible services to guarantee their satisfaction.
1.4 – CHANGES TO ACCOMMODATION
In the event that a reserved hotel is full, or has a waiting list, MBT will arrange alternative accommodation at no additional cost to the customer.
2 – CUSTOMER COMMITMENT
2.1 – RESPECT FOR THE ENVIRONMENT
In order to preserve the beauty and biodiversity of the island, and so that everyone can enjoy it, the customer agrees to respect the environment of the host country (Madagascar), whether tangible or intangible, its:
– natural and cultural heritage,
– customs,
– local population,
– environment, etc ..
2.2 – INSURANCE
Personal / travel / medical insurance is mandatory for all customers. Medical evacuation cover is recommended.
The customer must provide the agency (MBT) with :
– a copy of the insurance contract specifying the names of the insured persons.
– the insurance contract numbers
– the emergency contact details of the insurance company
– personal emergency contact details (next of kin).
3 – PAYMENT
3.1 – PAYMENT SCHEDULE
– the customer is required to pay a deposit of 30% of the total amount on the day of confirming the reservation, by bank transfer to MBT or via money transfer system such as Western Union or MoneyGram.
– the remaining 70% will be paid on arrival at Madagascar, before departure of the trip.
– All payments will be itemized on an invoice, or on a stamped and signed receipt prepared by the tour operator (MBT).
3.2 – UNPAID TRIPS
Any trip unpaid in full by the scheduled start date is considered cancelled.
3.3 – REIMBURSEMENT
Other than the exceptions cited below, in the event that MBT does not provide any of the services agreed in the contracted program, the agency undertakes to reimburse clients for the services not provided.
* EXCEPTIONS ARE:
– unfavorable climatic conditions
– condition of roads (ie deemed impassable)
– ferry breakdown for crossing fords or rivers with the vehicle on certain road routes
– flight cancellation or delay
– decision of an organization managing parks or sites to visit
– decision of a state body
– civil war or strike
Please Noted : Faced with any of these exceptions, modifications may need to be made to the itinerary by MBT in order to ensure customer safety and security, but no reimbursement will be made for services able to be delivered.
4 – IN CASE OF PROBLEMS
4.1 – CHANGE OF SCHEDULE
MBT may decide to change the schedule or the program for the following reasons:
– condition of runways
– condition of roads
– unfavorable climatic conditions
– failure / closure of accommodation
– civil war or strike
– decision of a state body, or manager of national parks or tourist sites.
* Please note: This is in order to guarantee the smooth running of the trip, and the safety of customers.
4.2 – NATIONAL AND INTERNATIONAL FLIGHTS
In the event that the trip is postponed for one or more days due to cancellation or flight delay, overnight accommodation and catering should be provided by the airline concerned.
MBT will provide assistance to the customer(s), (such as phone calls and translations), but any claim or request for reimbursement must be sent to and negotiated with the airline or the transport company concerned.
4.3 – TRIP CANCELLATION
In the event of the cancellation of the entire trip after confirmation from the customer, the 30% deposit (advance) paid will be retained by the agency (MBT).
PLEASE READ BEFORE PAYMENT:
Upon confirmation of the tour, the customer acknowledges having read these clauses and conditions.